Privacy Policy

Leongatha Isuzu UTE is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Leongatha Isuzu UTE manages personal information. It is structured as follows:

1. Personal information Leongatha Isuzu UTE collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Leongatha Isuzu UTE and complaints
10. Changes to Privacy Policy

1. Personal information Leongatha Isuzu UTE collects

The main types of personal information Leongatha Isuzu UTE collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Leongatha Isuzu UTE such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Leongatha Isuzu UTE's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Leongatha Isuzu UTE's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Leongatha Isuzu UTE's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Leongatha Isuzu UTE.

Leongatha Isuzu UTE collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Leongatha Isuzu UTE keeps of telephone calls, or emails received, or messages sent to Leongatha Isuzu UTE or posted on Leongatha Isuzu UTE's pages on social media);
• Leongatha Isuzu UTE's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Leongatha Isuzu UTE collects personal information in connection with running its business directly from the individual concerned. On occasion Leongatha Isuzu UTE may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Leongatha Isuzu UTE stores personal information in electronic and paper form.

Leongatha Isuzu UTE uses and discloses personal information as follows:

• to source vehicles and sell them to Leongatha Isuzu UTE's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Leongatha Isuzu UTE's customers and prospective customers;
• to obtain products, services or information from Leongatha Isuzu UTE's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Leongatha Isuzu UTE knows about them);
• to operate and manage Leongatha Isuzu UTE's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Leongatha Isuzu UTE. For example, Leongatha Isuzu UTE may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Leongatha Isuzu UTE also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Leongatha Isuzu UTE uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Leongatha Isuzu UTE uses in the operation of the computer program is browsing history on Leongatha Isuzu UTE's websites, name, contact information, and other information you may input into Leongatha Isuzu UTE's websites. The level of human oversight Leongatha Isuzu UTE provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Leongatha Isuzu UTE's staff.

4. Cookies

Leongatha Isuzu UTE uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Leongatha Isuzu UTE's web server. Leongatha Isuzu UTE may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Leongatha Isuzu UTE's platforms and those social media platforms. Leongatha Isuzu UTE's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Leongatha Isuzu UTE's website.

5. Links to other websites

Leongatha Isuzu UTE's website may contain links to third party websites. Leongatha Isuzu UTE does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Leongatha Isuzu UTE and do not wish to receive these communications from Leongatha Isuzu UTE in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Leongatha Isuzu UTE.

7. Overseas transfers

Leongatha Isuzu UTE's website/s are hosted in Australia. On occasion, a third party service provider Leongatha Isuzu UTE engages or that Leongatha Isuzu UTE is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Leongatha Isuzu UTE holds about them by contacting Leongatha Isuzu UTE during business hours on (03) 5662 4070 or via the contact page.

Leongatha Isuzu UTE may require an individual making a request to verify their identity before processing their request.

Leongatha Isuzu UTE will aim to respond to all requests promptly and within 30 days.

Leongatha Isuzu UTE may refuse a request where permitted or required by law. Leongatha Isuzu UTE will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Leongatha Isuzu UTE and complaints

If you have any queries, concerns or complaints about how Leongatha Isuzu UTE handles your personal information please contact Leongatha Isuzu UTE during business hours on (03) 5662 4070 or via the contact page. Leongatha Isuzu UTE may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Leongatha Isuzu UTE can understand the nature of your concern. In most cases, Leongatha Isuzu UTE will ask that you put your request in writing.

Leongatha Isuzu UTE takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Leongatha Isuzu UTE's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 5662 4070
• Mailing Address: 8 Koonwarra Road, Leongatha, VIC, 3953

10. Changes to Privacy Policy

Leongatha Isuzu UTE may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.